Return Policy

How to return a product?

Before returning an item, please check our Return Policy, stated in the questions below, to make sure your item is eligible for return.

You have 7 calendar days to notify us that you want to return your product after its reception.

If your return meets all the requirements, your returns can be initiated by calling the Customer service at the number +880 1685 982 828.

Please be prepared to give the following pieces of information: 

 Your order number.

 The reason for the return.

 Where and when the product should be picked-up / dropped-off


How much time do I have to return a product to Keenlay.com?

All items sold on Daraz, under certain conditions, can be returned within a period of 7 days from delivery date.
Example: If I received my product on Monday 5th, I have until next Sunday 12th to contact Customer Service.

NOTE: You have 7 days notify your return by calling Customer Service, from the day you received your purchase.
Passed this date, unfortunately we do not accept returns. We advise you to contact the manufacturer if the product has a warranty. Click Here to know more about warranties.

What are the conditions for returning an item?

Requirement for a valid procedure
  • Proof of purchase (order number, invoice, etc)
  • Reason for return has to be valid and return acceptance conditions met (check out below)
  • Return method
  • Refund method that you would like and the necessary information associated (bank account number, etc.)
  • Return form returned with the product

Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted. 

Once your product retrieved we will perform a quality check.
If the quality check successful, we will refund you according to your requested refund method. This will happen within 10 days starting your return request submitted.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product. 


Conditions and reasons to return an item
You may want to return your item due to any of the following reasons:

x : Not Required | ✓: Required

Reasons for returnYOUR RETURN MUST BE :
New conditionSealed conditionComplete (free gifts, accessories, original packaging)Not damagedTags & labels attached
Delivery - Wrong Product

Product sealed should not be broke EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only

Quality - Damaged Productxxx
Quality - Defectivexx
Quality - Product Condition
Delivery - Parts Missingxx
Website - Incorrect Content
Product - Does Not Fit

(Not applicable to some fashion items,check return policy on product page)

Customer - Change of Mind

(Not applicable to some product categories, check return policy on product page)

Not As Expected

How do I send my product to Keenlay.com?

For within Dhaka, we will arrange a pick-up at your convenience within 72 hours after you submit the return request. 

For outside Dhaka, our customer service will give you the necessary details to send the item back to us. 

Note that for pick-up, we will make 2 scheduled attempts. 

However, pass 2 pick-up attempts, we will cancel the return procedure and you will not be able to return your product to us anymore. 

How long is the quality evaluation process?

Refund process only begins after our Quality Check team has completed the evaluation of your returned item.

We will make sure that your product meets all the requirements for a return as stated in our policies. 

This quality evaluation process may take up to 10 days.